FAQ AND HELP

TRADE FAQ

1. Q: How could I get samples?

A: We send the samples to you only after receipt of your payment. If you don't have a courier account, you can send your courier to collect samples from our company. Or, send us the samples.

2. Q: How much the courier freight will be for the samples?

A: Courier freight depends on the quantity, weight and carton size and your area.  

3. Q: How can I get your price list?

A: Please send us your email or fax for our price list and order information.

4. Q: Can we have our logo or company name to be printed on your products or the package?

A: Yes you can. Logo and/or imprints can be printed on our products by silk screen printing. The minimum quantity for silk screen printing is 1000 units per logo. You can send us the artwork by email in JPEG or TIFF format. If you want your logo, company name to be printed on the package for the products (custom design package), such as gift box, paper card, the minimum order is 1000 units per model. You can send us the artwork by email in JPG,TIF,AI, EPS, TIFF or CorelDraw formats.

5. Q: How to place an order?

A: Please send us your purchase order by email or fax. Or you can ask us to send you a proforma invoice for your order. We need to know the following information for your order:

* Shipping information - company name, street address, phone number, fax number, destination airport or sea port, transportation method ( by courier, by air or by ocean container)

* Product information - model numbers, quantity, unit price

* Delivery time required

* Freight payment (by collect or prepay)

* Forwarder's contact details if there's any (in China or Hong Kong)

6. Q: Can you arrange the transportation for us?

A: Yes. We can arrange transportation by sea or by air.

7. Q: How can the products be sent to us?

A: For small quantity or weight less than 20 kg, sent usually by courier. For orders from 20 to 500 kg, can be sent by air to the airport near you. For big quantity or volume, sent usually by ocean container. Basically, the transportation depends on client's choice. Freight depends on quantity, weight, volume, transportation method, destination country (airport, sea port).

8. Q: What's your usual payment term for orders?

A: Payment term: T/T in advance (30% for deposit, 70% paid 3 days before delivery).

9. Q: What's the warranty of your products?

A: Repair for free in the initial 12 months.

10. Q: I just want to buy a few pieces of your products, what to do?

A: Sorry, we are manufacturer and exporter, so we only serve column buyers and don't accept retail order.

 

PRODUCTS HELP

1. Q: What is Firmware?

A: Firmware is a program for computing device part inserted in PROM (programmable read-only memory).
It is made through general process of software and tested by microcode simulation. New firmware could be released on public and user can install it in PROM using special user interface (Firmware upgrade).
Firmware is released for improvement of printer, modem or any other computing device (Mobile player).
IBM calls it microcode instead of firmware.

2. Q: FM radio is not working?

A: Please check if earphone connected into Mobile player jack or not (c.f Earphone take a role FM antenna so in case not connect earphone into Mobile, you can not hear FM radio.

3. Q: Mobile player does not turn on power?

A: Please check the polarity of battery. Please hold the play button for a while.

4. Q: I have a problem after just Firmware Upgrade?

A: If you have any problem sometimes after firmware upgrade, please format (slow) with Mobile player for stable memory management

 5. Q: PC format?

A: you would format Mobile player with PC not with Mobile player itself, way for memory management is transferred to Window OS format way.
It may cause serious mal-function. So PC format way is prohibited. If you did format with PC, please format with Mobile again. Mobile player format (slow, fast) is included in configuration of menu.

6. Q: After connecting the PC, the player cant download the file? 

A: Don't install the USB driver correctly.
Please install the USB driver again as the operation instruction, or your computer's motherboard does not support USB equipment. You need update your motherboard driver.

7. Q: After format the player, the player don’t work?

A: Because the player don't support the FAT32 format when it is as Mobile player.
So please when you format the player, you should select FAT at file system menu, never select FAT32.

8. Q: How to format the player?

A: The player is as the removable disk, so you can click right button, choose the property then select the format, it is ok.

9. Q: Is it illegal to use the Mobile format or listen to Mobile music?

A: The Mobile format itself is not illegal. Mobile is simply an audio compression file format, analogous to the ZIP file compression format popular with PC users, or the JPEG graphic file format used in software like PhotoShop or Illustrator.  By law, you are permitted to make a personal copy of your music (i.e.- making a cassette copy of a CD), this includes converting CD files into Mobile formatted files.
Due to its quality and relatively small file size, Mobile formatted music has been increasing distributed online, with and without permission from copyright owners. 
Although these emerging technologies and music networks enable users to share music freely and easily online, as it stands now, it is illegal to distribute copyrighted music online, unless it is under digital rights management.
Many, however, use this new audio technology for completely legitimate purposes. Mobile, being an open standard, has quickly gained wide acceptance on the Internet. It is now the de facto format for digital music file compression and digital audio on the web.
More people listen to Mobile music, use Mobile software programs and hardware devices than any other compressed CD-quality audio format today.

 

9. Q: What’s MP#, WAV, WMA?

A: Digital Audio Formats Demystified

   Digital music has quickly taken center stage in the entertainment arena. In April 1999, the term Mobile became the most frequently searched term on Internet search engines. But, what is this new digital music phenomenon?
Mobile - The standardized file extension for MPEG audio compression file formats (MPEG-1 and MPEG 2/Audio Layer III) was developed by the Motion Picture Experts Group (MPEG). Their unique process enables standard digital music files to be compressed into smaller .Mobile files .
Audio files found on CDs (.WAV format) average between 30-50 MB per song. With low bit-rate compression, Mobile offers virtually the same near-CD quality sound, at about one tenth the original file size.

   Thus, a 30MB 3-minute song stored as a .WAV file at 44KHz (standard for CD audio) is only about 3MB after Mobile compression. As a gauge, 1 MB is typically equivalent to 1 minute of music in compressed Mobile format (at 128kbps).
Changing the way people experience music .
Mobile and the Internet have changed the way people experience music. These small file sizes enables users to quickly download music and store them easily. Although Mobile is the most popular compression format for music, there are other digital audio formats, such as: WAV – Jointly developed by Microsoft and IBM, it's the standard file format for PC sound and digital audio. When you rip music tracks from audio CDs, they will be converted from these source files (WAV format) to compressed audio file formats such as Mobile or WMA.
WMA – Windows Media Audio: This audio file compression format is similar to Mobile (developed by Microsoft), offering essentially the same audio quality as Mobile, but at smaller file sizes, up to 50 percent less. It also incorporates DRM (Digital Rights Management) to combat music piracy.
RealAudio – Developed by RealNetworks, the RealAudio G2 format is a proprietary encoding format for audio and video, commonly used for streaming audio and video on the Internet. Other less-popular proprietary encoding / compression formats include: ASF and formats developed by Liquid Audio and Audible.com.
More people listen to Mobile music, use Mobile software programs and hardware devices than any other compressed CD-quality audio format today.